IT Glue Certified Technician Practice Exam

To enable syncing for a new configuration type in your PSA, which IT Glue screen should you select?

1. Account > Integrations > Manage

2. Account > Integrations > Actions > Sync Settings

3. All Active Configuration Types will sync by default

4. Account > Integrations > Actions > Manage Data

The correct answer is: Account > Integrations > Actions > Sync Settings

To enable syncing for a new configuration type in your Professional Services Automation (PSA) system, the correct choice involves navigating to the "Account > Integrations > Actions > Sync Settings" section in IT Glue. This area is specifically designed to manage sync settings for various configuration types that you have in your IT Glue account. In this screen, users can adjust settings to ensure that the desired configuration types are synced correctly with their PSA. It provides the necessary options to enable or disable syncing for specific types, thus giving you control over which configurations should be available in your PSA system. This targeted approach is crucial because different configurations may require different syncing needs based on how they are used within your organization. The other options, while related to account and integration management, do not directly address the functionality of enabling syncing for new configuration types. Others may involve managing integrations more generally or reviewing data management settings without focusing on the specific sync settings that the question pertains to. Thus, choosing the correct screen is essential for ensuring that the syncing is correctly established.